Deliver custom experiences with omnichannel personalization software

Most recommendation systems are built for the masses – but that doesn’t work for us. Crossing Minds truly partnered with us to adapt and adjust the recommendation platform for our needs. We were blown away by the algorithms, specifically the speed and scale in which they can create effective, quality recommendations.

We strive to put the right event in front of the right consumer at the right time. We receive better engagement when consumers see highly relevant events; which is why our team continuously looks for ways to improve personalization. After using Crossing Minds to generate recommendations in our weekly newsletter, our email open-to-order rate significantly increased.”

A big difference between Crossing Minds and other SaaS products we’ve used is that we feel like we’re getting a truly personal service tailored to our unique needs. They were able to slot in and provide machine learning expertise, working closely with our in-house developers. Now, our customer experience has personalization built in everywhere. It really feels like a solution that can grow with us.

As a peer-to-peer marketplace, we needed to surface new and relevant items to our customers as quickly as possible. Crossing Minds recommended items the moment they were submitted, even for products with user-generated content. The impact on conversions and customer engagement was undeniable.