Our approach to personalization addresses the unique challenges of two-way digital marketplaces. Delight your users with the most relevant recommendations, faster.
Intelligent behavior-based recommendations
Marketplaces require flexibility. Leverage first-party data and browsing behavior -- clicks, favorites, cart adds, etc. -- to provide the serve the most relevant recommendations.
Convert new customers faster with personalized recommendations
A vast majority of site visitors are new or anonymous. Engage them quickly with a highly sophisticated marketplace personalization experience that encourages conversions -- all without cookies.
Recommend new items the moment they’re submitted
Marketplace sellers can't wait days or weeks for their new items to be discovered. Up your marketplace personalization game by surfacing recently submitted items to relevant buyers, within seconds.
Suggest a relevant category on the landing page
Some marketplace personalization software options are designed to be one-size-fits-all. Crossing Minds' cornerstone is hands-on support from data scientists dedicated to the unique, ongoing needs of your business.
Leverage user-generated content
Make user-generated content related to your marketplace work harder for you by incorporating it seamlessly into your marketplace personalization efforts. Whether it's a seller's product description or buyer's review, Crossing Minds can leverage the data to deliver the best recommendations.
Simple integration with your tech stack
Crossing Minds’ dynamic marketplace personalization engine easily fits into your existing tech stack. Plus, it's robust enough to supercharge the results you care about -- conversions, revenue, ROI, and more.
Officially backed by
Crossing Minds is the only AI recommender system backed by Shopify.
The only recommendation engine built for high-growth marketplaces
+250%
increase in email CTR
+440%
overall increase in web conversions
+69%
increase in new user conversions
+48%
increase in advertising ROI
440%
increase in website conversion rate
“
Most recommendation systems are built for the masses – but that doesn’t work for us. Crossing Minds truly partnered with us to adapt and adjust the recommendation platform for our needs. We were blown away by the algorithms, specifically the speed and scale in which they can create effective, quality recommendations.
Tyler Handley Cofounder & CEO of Inkbox
+59%
increase in revenue from Related Products
+94%
increase in revenue from Recommended Products
+26%
increase in Related Products clicks
+73%
increase in Recommended Products clicks
1,321%
Concrete ROI
“
We have a very large catalog of items that is constantly being updated, and we want to ensure we are providing the best experience to customers. Crossing Minds’ approach to personalization was able to achieve this goal and more, all because they took the time to learn about the unique issues we face as a business. By using the platform to take the intricacies of our users’ behavior into consideration, as well as being able to recommend items they’ll obsess over faster, we’ve seen incredible gains in conversions and sales.
Jarod Trebas COO, HobbyLink Japan
+218%
increase in total clicks per email
+178%
increase in unique product clicks per email
+184%
increase in total product clicks per email
218%
increase in total clicks per personalized email
“
A big difference between Crossing Minds and other SaaS products we’ve used is that we feel like we’re getting a truly personal service tailored to our unique needs. They were able to slot in and provide machine learning expertise, working closely with our in-house developers. Now, our customer experience has personalization built in everywhere. It really feels like a solution that can grow with us.
Humfrey Brandes Head of Product
+19%
increase in product saves
+23%
average increase in conversions
-20%
in app uninstall
+67%
increase in GMV through emails
67%
increase in GMV through personalized emails
“
As a peer-to-peer marketplace, we needed to surface new and relevant items to our customers as quickly as possible. Crossing Minds recommended items the moment they were submitted, even for products with user-generated content. The impact on conversions and customer engagement was undeniable.
Joe Amodei Director Of Retention
+65%
increase in conversion per click
+43%
increase in email CTR
+65%
increase in conversion per click
+183%
increase in paid booking
183%
increase in paid booking with recommendations
“
We strive to put the right event in front of the right consumer at the right time. We receive better engagement when consumers see highly relevant events; which is why our team continuously looks for ways to improve personalization. After using Crossing Minds to generate recommendations in our weekly newsletter, our email open-to-order rate significantly increased.”
Allen Jilo Senior Product Manager, Eventbrite
Find out what you can unlock with Crossing Minds and a fully personalized customer journey.
Get an overview of Crossing Minds and its features.
Find out how to take personalized experiences to the next level.
A/B test and customize the smartest recommendations for your unique scenario.
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